Service and Support
QUICK HELP AND EASY SOLUTIONS FOR YOUR HOME
At alpha innotec, service for you and your heat pump is our top priority. Our mission is to provide straightforward and reliable support for your heat pump. We support you with maintenance, service and direct contact options for your heat pump.
You can rely on us and your satisfaction with the alpha innotec heat pump is our top priority!
First Aid for malfunctions
Find practical guidance to help you check possible causes and resolve minor issues yourself
Customer Service
Contact our alpha innotec customer service for questions about products, faults or maintenance
Remote Maintenance
Register your heat pump now and set up remote access for maintenance and digital assistance in the event of faults
First aid for malfunctions
INSTRUCTIONS FOR SELF-HELP
Have you noticed a fault with your heat pump? No problem! In our "First aid” section, you'll find quick and easy guidance and possible solutions for common heat pump faults. Click here to find solutions that will help you get your heat pump up and running again.
The alpha innotec Service
QUICK AND EASY HELP FOR YOU
Our alpha innotec service will help you with any questions about products, faults, maintenance or our online solutions. The alpha innotec service experts are available by phone for quick help. Or you can use our online form for faults, questions and problems - we will review your request and get back to you as soon as possible.
Maintenance service for your heat pump
USE THE ALPHA INNOTEC CUSTOMER SERVICE
Regular maintenance helps to check the condition of important components and identify possible issues at an early stage. Our customer service team offers maintenance services for alpha innotec heat pumps. Find out more about our maintenance offers here and book your appointment directly with our experts.
REMOTE MAINTENANCE
REMOTE DIAGNOSTICS FOR YOUR HEAT PUMP
Register your alpha innotec heat pump and use our remote maintenance service. This allows us to read system data remotely and, depending on the issue, provide support without an on-site visit. Depending on the issue, remote diagnostics can help prepare a service visit more effectively or make an on-site visit unnecessary. Find out more about the benefits of remote maintenance and how to register your heat pump here.
Frequently asked questions about service
Where can I download the user manual?
You can find the right operating instructions for your heat pump online at any time in the download area of our alpha innotec website. Conveniently download the operating instructions for your model online.
What can I do if my device indicates a fault?
First, take a look at our first aid section. There you will find initial guidance and possible solutions for common heat pump faults.
If you cannot resolve the issue yourself, contact the company that installed your heat pump. They are familiar with your system from the installation and should therefore be your first point of contact.
If you still need support, you can contact our service team via the hotline at+49 (0)9228 / 9906-1815 or use our contact form. Please note the stated service hours.
Where can I find explanations of the error codes?
In our alpha innotec service app, you will find an error code database that provides you with a detailed description of all error codes.
Where can I get advice on the devices?
Contact us for an individual consultation and find a heat pump solution that suits your home and requirements. Our technical sales consultants look forward to hearing from you!
This might interest you
Downloads
Brochures, designs and technical documents for download
Tools
Sound calculator, heat load calculator and digital helpers
Training courses
Discover our current training program in the ait-Academy!