Service and Support
QUICK HELP AND EASY SOLUTIONS FOR YOUR HOME
At alpha innotec, service for you and your heat pump is our top priority. Our mission is to provide you with uncomplicated and reliable support whenever you need it. With uncomplicated maintenance solutions, direct contact options and our fast online service, we ensure that you are completely satisfied.
You can rely on us and your satisfaction with the alpha innotec heat pump is our top priority!

First aid for malfunctions
Instructions FOR SELF-HELP
Have you noticed a fault with your heat pump? No problem! In our "First aid” section, you'll find quick and easy solutions that you can use to fix small problems yourself. Click here to find solutions that will help you get your heat pump up and running again.
The alpha innotec Service
Quick and easy help for you
Our alpha innotec service will help you with any questions about products, faults, maintenance or our online solutions. The alpha innotec service experts are available by phone for quick help. Or you can use our online online form for faults, questions and problems - we will get back to you immediately!


Maintenance service for your heat pump
USE the alpha innotec CUSTOMER SERVICE
Regular maintenance extends the service life of your heat pump and keeps it in top condition. Our customer service team offers professional maintenance to keep your system running efficiently in the long term. Find out more about our maintenance offers here and book your appointment directly with our experts.
REMOTE MAINTENANCE
Easy AND COST-EFFICIENT DIAGNOSTICS
Register your alpha innotec heat pump and use our remote maintenance service. This allows us to read out your heat pump remotely and often rectify error messages directly online - without the need for a technician to be on site. This not only saves time but also travel costs and ensures a quick and easy solution. Find out more about the benefits of remote maintenance and how to register your heat pump here.

Frequently asked questions about service
Where can I download the user manual?
You can find the right operating instructions for your heat pump online at any time in the download area of our alpha innotec website. Conveniently download the operating instructions for your model online.
What can I do if my device indicates a fault?
First of all, it's best to take a look at our first aid section and find initial suggestions for solutions that you can use to troubleshoot your heat pump yourself. If you cannot solve the problem on your own, you should contact the installation company that installed your heat pump. They know you and your system best, are from your region and are your first and best point of contact. If you can't make any progress here either, you can contact our service team at any time via the hotline: +49 (0)9228 / 9906-1815 or via our contact form for rapid assistance. Please note our availability times listed above.
Where can I find explanations of the error codes?
In our alpha innotec service app, you will find an error code database that provides you with a detailed description of all error codes.
Where can I get advice on the devices?
Contact us for an individual consultation to find the best heat pump solution for your home. Our technical sales consultants look forward to hearing from you!