Customer support

Start Service and Support Customer support

WE ARE THERE FOR YOU - FAST, RELIABLE AND UNCOMPLICATED.

Your heat pump is important to us – and so is your request. Our customer service team supports you with questions and problems related to your system.

Please remember: Your installer should be your first point of contact for questions or faults. If they are unable to help you or are unavailable, our customer service team is here to support you.

First aid for malfunctions

QUICK HELP FOR SELF-HELP

Have you noticed a fault with your heat pump? Our First Aid section provides practical guidance for common issues. Click here for guidance and possible solutions for common heat pump faults.

Get First aid

Customer Service

QUICK AND EASY SUPPORT

Our alpha innotec service will help you with any questions about products, faults, maintenance or our online solutions. Our service experts are available by phone for quick assistance. Or use our online form and we will get back to you as soon as possible.

Important: Please state the serial number of your heat pump with every inquiry!