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Customer Support

WE ARE THERE FOR YOU - FAST, RELIABLE AND UNCOMPLICATED.

Your heat pump is important to us - just like you. Our customer service team is here to help you with any questions or problems. Our focus is always on providing you with a quick solution.

Please remember: Your first point of contact for questions or faults is the installer who installed your heat pump. If they are unable to help you or are unavailable, we are of course there for you.

First aid for malfunctions

QUICK HELP FOR SELF-HELP

Have you noticed a fault with your heat pump? No problem! In our “First aid” section, you'll find quick and easy solutions that you can use to fix small problems yourself. Click here to find solutions that will help you get your heat pump up and running again.

Get First aid

Contact customer service

WE HELP YOU QUICK AND EASY

Our alpha innotec service will help you with any questions about products, faults, maintenance or our online solutions. Our service experts are available by phone for quick assistance. Or you can use our online form - we will get back to you immediately!

Important: Please state the serial number of your heat pump with every inquiry!